Case Study: Leading UK hospital chain achieves automated real-time shift management and reduced agency spend with EdgeVerve's AssistEdge RPA

AssistEdge enabled digital transformation for a leading hospital chain

Leading Hospital Chain, a UK acute and specialist services provider serving over half a million patients a year (including about 94,000 emergency attendees), needed to integrate its internal patient appointment/shift system with a third‑party locum shift‑booking marketplace to speed service and reduce manual effort. EdgeVerve was engaged to support this digital transformation using its AssistEdge RPA platform.

EdgeVerve deployed AssistEdge robots to continuously monitor both the hospital application and the external booking app, automatically creating, updating, and deleting shifts, synchronizing bookings back to the hospital system, and raising exception reports—operating 24/7 with minimal manual intervention. The AssistEdge solution optimized operations by eliminating manual monitoring, enabling real‑time data synchronization, and helping the Leading Hospital Chain better leverage the healthcare professional marketplace to manage appointments and reduce agency staffing spend.