Case Study: Leading Australian Hospitality and Entertainment Company improves efficiency and saves 400+ hours with EdgeVerve AssistEdge

How AssistEdge helped a leading Australian hospitality and entertainment organization enhance efficiency

Leading Hospitality and Entertainment Company, an Australian cinema, hotel and resort operator with 82 sites and over $1M in merchandise turnover, faced a complex, multi‑supplier inventory and ordering process that consumed more than 5,000 manual hours and constrained cash flow. The customer engaged EdgeVerve to begin an organization‑wide automation journey using the AssistEdge RPA platform to standardize ordering across diverse supplier portals and move from localized weekly orders to an intelligent, just‑in‑time approach.

EdgeVerve implemented AssistEdge RPA to automate inventory management—integrating a Virtual Kanban for stock control, predictive analytics for forecasting, and automated supplier engagement to send one consolidated order per cinema business—plus an employee on/off‑boarding bot. Delivered to production in 35 business days, the project cut hundreds of manual hours (400+; 411 hours specifically for onboarding), enabled 548 automated user on/off‑boards, improved cash flow and order traceability, and freed staff to focus on customer experience, revenue growth and productivity initiatives.