Case Study: Export-Import Bank of India (ExIm Bank) achieves simplified, scalable core banking with EdgeVerve Finacle

Export-Import Bank of India moves from complexity to simplicity with Finacle

Export-Import Bank of India (ExIm Bank), the country’s premier export finance institution, faced a highly manual, siloed IT environment that hindered its ability to support complex, government‑driven lending products (like its Line of Credit) and high‑stakes treasury operations. To modernize core banking, treasury and CRM and to reduce operational risk and human dependency, ExIm Bank engaged EdgeVerve to implement the Finacle core banking, Finacle CRM and Finacle Treasury solutions.

EdgeVerve delivered a customized Finacle implementation—mapping the LOC workflow, scripting bespoke interest‑calculation and drawdown logic, and enhancing treasury for syndicated loans, market interfaces (CROMS/CBLO/NDSOM) and regulatory reporting—while driving user adoption through workshops and collaborative UAT. The results were tangible: customer growth rose from 15% to 24%, revenue from new customers increased from 10% to 22%, products per customer grew from 32 to 40, customer conversion hit 100%, product rollout time fell from 4 to 1 week, reporting TAT dropped from 5 to 2 days, technology cost per user fell from INR 79,000 to INR 30,000 and average change requests fell from 10 to 1; ExIm also reduced servers, lowered operational risk and won the Celent Model Bank Award.

ExIm Bank

Deepak Bhatia

Chief Manager