Case Study: Sacombank achieves seamless omnichannel digital banking—60% more active users and 80% revenue growth with EdgeVerve (Finacle)

Sacombank - Customer Case Study

Sacombank, a leading retail bank in Vietnam and Indo-China, wanted to capture rapid online growth—targeting one million online banking customers—and needed a flexible, scalable omnichannel platform to deliver sophisticated online and mobile experiences and faster time-to-market for new products. To meet this challenge, Sacombank engaged EdgeVerve to implement a comprehensive online and mobile banking solution.

EdgeVerve rolled out an omnichannel platform in 18 months that delivered multilingual online banking, browser- and app-based mobile banking, Personal Financial Management, 14 major new features (including payroll and batch payments), personalization and industry-leading security, plus faster product rollouts and intelligent customer insights. The deployment drove measurable impact: active users rose more than 60% (Dec ’14–Sept ’15), revenue increased ~80% from product fees, online transaction cost fell to 10% of over‑the‑counter cost, customer complaints dropped over 79%, and peak and average daily transaction volumes tripled; Sacombank also received industry recognition for its online and mobile banking.

Sacombank