Case Study: Leading Kuwaiti Bank achieves 97% reduction in turnaround time with EdgeVerve’s AssistEdge

How a leading Kuwaiti bank used AssistEdge to achieve 95% process automation

Leading Kuwaiti Bank, a respected regional bank with operations in Kuwait, UAE and Egypt, faced slow, manual salary-crediting processes caused by non‑digitized and inconsistent customer data, multiple handoffs and long approval cycles that harmed customer experience. The bank engaged EdgeVerve and its AssistEdge RPA platform to automate the end‑to‑end salary processing workflow.

EdgeVerve implemented AssistEdge bots that reduced turnaround time from 48 hours to 6 minutes (a 97% reduction), cut manual effort by 92%, achieved 95% process automation with bots handling 99% of request volume, and scaled automation by 225% within three months. These gains freed valuable staff time, improved customer satisfaction, and enabled the Leading Kuwaiti Bank to shift the bulk of the workload to AssistEdge automation.