Case Study: US-Based Logistics Company achieves business continuity and clears a 4,500-claim backlog with EdgeVerve AssistEdge RPA

How A US-Based Logistics Company Ensured Business Continuity in the Wake of COVID-19 Pandemic

US-Based Logistics Company, a transportation and logistics provider operating in 30 countries, faced growing claims-processing backlogs when COVID-19 forced staff to work from home. Manual exporting of claims to a customer portal slowed turnaround times and strained customer support, so the company engaged EdgeVerve and its AssistEdge RPA solution to maintain business continuity and speed up claim settlements.

EdgeVerve deployed AssistEdge RPA bots to pick up claims from the client’s portals, update the customer’s system, and reflect processed status back in the client’s system. The automation eliminated 100–125 hours of manual effort per month, cleared a backlog of 4,500 claims in a few days, sustained a daily processing average of about 250 claims, improved quality KPIs, and removed manual tasks like preparing presentation sheets, attaching them to One Network (TMS) and emailing carriers.