Case Study: Shivalik Bank achieves cloud-powered digital transformation and enhanced customer experience with EdgeVerve

Shivalik Bank - Customer Case Study

Shivalik Bank, a leading multi‑state urban co‑operative bank serving underbanked customers, faced the need to modernize its core systems, speed up time‑to‑market for new products, and deliver seamless mobile and omnichannel experiences while keeping costs and cybersecurity risks under control. To meet these challenges the bank selected Finacle, the cloud‑ready digital banking suite from EdgeVerve, to drive its digital transformation.

EdgeVerve implemented the Finacle cloud platform (with Cloud4C as cloud partner) to provide a managed, scalable core and omnichannel banking stack; this enabled migration of over 300,000 customers, transformed services via internet and mobile banking with paperless account opening, and boosted front‑office efficiency. The move shifted the bank from a capital‑intensive model to pay‑as‑you‑use operating expenses, accelerated product launches through a product factory and open APIs, and delivered a secure, high‑uptime infrastructure with no disruption to customers.

Shivalik Bank

Suveer Kumar Gupta

MD & Chief Executive Officer