Case Study: BankDhofar achieves 13% ROI in 17 months and a faster, more efficient core-banking transformation with EdgeVerve

BankDhofar - Customer Case Study

BankDhofar, a leading bank in the Sultanate of Oman with over 55 branches and RO 1.6 billion in assets, faced an inflexible legacy core banking system that caused manual work, visibility gaps, frequent downtime and difficulty launching new products. To modernize and centralize operations, the bank engaged EdgeVerve to deploy the Finacle suite (Finacle Core, eBanking, CRM, Alert Server and related modules).

EdgeVerve implemented Finacle in an 18‑month program with a big‑bang rollout to all branches, integrating some 26 systems and automating previously manual processes. The deployment eliminated planned channel downtime, reduced time to launch a new branch from 3 days to 0.9 days, and plugged fee leakage (notably penal interest), delivering a conservative 13.1% ROI within 17 months and millions in savings, while significantly increasing control, automation and readiness for new products.

BankDhofar

Ravi Khanna

AGM Information Technology