Case Study: Large Australian Bank achieves 80% faster process discovery and scales its automation program with EdgeVerve's AssistEdge Discover

Enabling streamlined, robust and scalable banking

Large Australian Bank, a major multinational banking group, needed a scientific, data-driven way to identify and prioritize core processes for optimization and automation while maintaining strict data privacy and security. To address this, the bank selected EdgeVerve’s AssistEdge Discover to move beyond ad-hoc requests and create a robust process-discovery capability.

EdgeVerve deployed AssistEdge Discover on-prem to capture keystrokes and use computer vision to generate granular process maps, automation blueprints and a prioritization matrix, removing manual dependencies and enabling ROI-driven optimization. The solution improved process-discovery speed by 70–80%, increased accuracy of process understanding by up to 60%, met the bank’s security requirements, and has prompted expansion of the program to additional global locations.