Case Study: Leading Aircraft Distributor achieves zero-downtime upgrade of 32 bots across 39 processes with EdgeVerve AssistEdge

AssistEdge enabled a leading distributor of aircraft parts and consumables to upgrade 32 bots across 39 processes with zero downtime

Leading Aircraft Distributor, a leading provider of aircraft parts and consumables, needed to upgrade its on‑premise AssistEdge automation platform without disrupting critical operations across Sales, Supply Chain, Purchase, Shipping and Warehouse. Working with EdgeVerve, the customer sought to move to the latest AssistEdge release to leverage new intelligent automation features while maintaining business‑as‑usual.

EdgeVerve executed a seamless on‑premise upgrade of AssistEdge—updating 32 bots across 39 processes with zero downtime—and paired AssistEdge RPA with Infosys Nia to scale automation. The solution automated over 140K transactions (642K+ processed to date), saved more than 63K hours of manual effort to date (about 40K hours annually), achieved ~90% data‑extraction accuracy and reduced average handling time by 50%.