Case Study: Singapore-based Multinational Banking and Financial Services Institution achieves 90–95% increase in transaction verification accuracy with EdgeVerve AssistEdge RPA

AssistEdge RPA increases accuracy of transaction verifications by 90%-95% for a Singapore based finance MNC

Multinational Banking and Financial Services Institution, a Singapore‑headquartered finance MNC with a global network of branches and offices, sought a large‑scale digital transformation to improve process efficiencies, productivity and revenue enablement. To meet this challenge they engaged EdgeVerve to deploy AssistEdge RPA across critical back‑office functions and legacy systems.

EdgeVerve implemented AssistEdge RPA across 16 initial use cases spanning more than five business units (Consumer Finance Services, Group Finance, HR, GLRC and Global Corporate Banking), automating transaction‑monitoring work for Compliance, AML and Risk teams by extracting records from Teradata and integrating with complex legacy systems like eWFI and Intellistar. The deployment delivered a 90–95% increase in transaction verification accuracy, swift legacy‑system integration, significant FTE reductions, and handover training so process owners can self‑manage bots, with additional use cases already being identified.