Case Study: Leading Telecommunications and Technology Company achieves zero-latency order activation and real-time order visibility with EdgeVerve (Infosys Nia)

How an Australian Telecom major transformed their service delivery with Infosys Nia

Leading Telecommunications and Technology Company, a major Australian telecom and technology provider, was hampered by large volumes of manual exception handling, poor order visibility and long activation times for complex bundled services. To pursue zero-latency product order activation, end-to-end order visibility and AI/ML-driven monitoring, the customer engaged EdgeVerve and implemented the Infosys Nia platform.

EdgeVerve used Infosys Nia to ingest and intelligently stitch events and logs, dynamically map process and order execution, and provide milestone-based real-time order visibility with persona-specific granularity. The solution added a prediction model to surface and automatically resolve order fallouts, delivering measurable benefits via reduced order activation cycle times, fewer manual interventions, proactive fallout management and improved customer visibility and experience.