Case Study: US-Based Logistics Company Ensures Business Continuity with EdgeVerve

How A US-Based Logistics Company Ensured Business Continuity in the Wake of COVID-19 Pandemic

US-Based Logistics Company, a US-based transportation and logistics provider operating in 30 countries, faced major disruption during the COVID-19 pandemic as remote work slowed critical invoice collections. Manual checks of customer and third-party portals were time-consuming, increased Daily Sales Outstanding (DSO), and put cash flow under pressure. The company turned to EdgeVerve’s AssistEdge RPA bots to help automate the process.

EdgeVerve implemented AssistEdge RPA bots to collect invoice statuses from multiple portals, apply business rules, flag disputed and collectable invoices, and update reports automatically for staff to follow up. The result was uninterrupted invoice processing during remote work, elimination of portal logins, faster dispute resolution, and earlier visibility into collectable invoices. EdgeVerve also improved visibility into invoice disputes of up to $10M and reduced cycle time, helping lower DSO and strengthen cash flow.