Case Study: US-Based Financial Services Organization achieves automation of 13+ processes and saves 7,525 man hours with EdgeVerve’s AssistEdge RPA

A US-based financial services organization leveraged AssistEdge RPA to save 7,525 man-hours

US-Based Financial Services Organization faced long cycle times, high manual effort for customer requests and quality checks, and difficulty scaling teams—compounded by some vendor applications lacking APIs. EdgeVerve implemented its AssistEdge RPA solution to address these repetitive, rules-based contact centre processes.

EdgeVerve’s AssistEdge BOTs automated over 13 processes, processing 154,470 transactions and saving 7,525 man hours by working 24x7, handling simultaneous applications and smoothing spikes in volume to help avoid SLA breaches. The deployment reduced processing time, improved customer satisfaction and made operations more scalable and resilient.