Case Study: United Bank for Africa achieves rapid pan‑African core banking transformation and 28% customer growth with EdgeVerve Finacle

United Bank for Africa - Customer Case Study

United Bank for Africa (UBA), a leading pan‑African bank with operations across 19–20 countries, faced the challenge of consolidating fragmented systems into a modern, multilingual core to support rapid growth and service 15+ million customers. UBA engaged EdgeVerve and its Finacle digital banking suite to undertake a complex upgrade—migrating large data volumes (14TB in Nigeria), porting 5,000+ customizations and training 11,000+ users for a multi‑country, multi‑language rollout.

EdgeVerve implemented Finacle Core, Online and Treasury in a clustered big‑bang rollout across 19 countries in 26 months, using data replication and a shared tracking portal to accelerate delivery. The transformation cut transaction processing time by over 30%, reduced account opening and customer service times by ~67 (account opening to two minutes), lowered transaction costs by 80%, grew UBA’s customer base by 28%, more than doubled average daily transactions, increased peak capacity by 25% and saved about USD 350,000 per year.

United Bank for Africa

Kennedy Uzoka

Group Managing Director