Case Study: ING Bank achieves accelerated global commercial banking transformation and faster time-to-market with EdgeVerve

Simplifying Large Scale Transformations

ING Bank, a global Tier‑1 financial institution serving over 32 million customers in 40 countries, faced a fragmented legacy technology landscape that drove up maintenance costs and slowed time‑to‑market for commercial banking products. To standardize offerings and unify multi‑country operations, ING partnered with EdgeVerve to deploy the Finacle enterprise banking solution (Finacle 11E) as its Global Account Management System.

EdgeVerve implemented Finacle Enterprise v11 deposit modules with integration and modularization, using a Proof of Usability (PoU) model and Agile delivery to align requirements and minimize customization. The program delivered roughly 85% of requirements out‑of‑the‑box, cut customization effort by about 25% in person‑days, reduced account opening time from two days to ten minutes, accelerated product launches from months to days, lowered total cost of ownership, and streamlined back‑office reconciliation and dispute handling.

ING Bank