Case Study: New Zealand’s Largest Telecommunications Company Saves $1M in 5 Quarters with EdgeVerve (Infosys Nia)

How New Zealand’s leading telecommunications company saved $1 Mn in 5 quarters with Infosys Nia

New Zealand Largest Telecommunications Company, a leading telecom and digital services provider in New Zealand, was struggling to scale and innovate as subscriptions grew — facing inefficient data management, rising OPEX/CAPEX, low business agility and many manual processes that diverted focus from customers. The company engaged EdgeVerve and adopted Infosys Nia to automate and integrate processes using AI and machine learning.

EdgeVerve implemented Infosys Nia to drive intelligent automation across FRO, SOC, CRM, OM, CSR, HR, ABS and Billing, handling tasks such as broadband triage tests, failed ABS queue and public Wi‑Fi fault resolution, legacy billing maintenance, customer order orchestration, subscriber provisioning, network/security management, server patching and payroll. As a result, EdgeVerve’s solution delivered an 85% reduction in manual processes, $1M in cost savings in five quarters, more than 3,400 person‑hours saved, and higher operational agility and scalability.