Case Study: AGD Bank achieves 34% customer growth and 80% revenue increase with EdgeVerve's Finacle Omnichannel Digital Suite

AGD Bank Provides a Differentiated Omnichannel Experience to Customers

AGD Bank, a leading commercial bank in Myanmar with 75 branches, faced rapidly growing digital adoption and rising customer expectations for a seamless, consistent omnichannel experience. To transform its online and mobile channel landscape with a flexible, scalable and secure platform, AGD Bank partnered with EdgeVerve and adopted the Infosys Finacle digital suite, including the Finacle Omnichannel Hub.

EdgeVerve implemented Finacle’s omnichannel solution—delivering online and mobile banking (app and browser), multi‑lingual support, SMS OTP and hardware token integration, NRC‑based remittance to non‑AGD beneficiaries, centralized bill payments and in-app fee computation—enabling persona‑driven, consistent experiences across channels. The deployment helped AGD Bank grow its customer base by over 34% in one year, launch iBanking and mBanking within 12 months, deliver 12 new functionalities within six months of go‑live, introduce 7 new products, achieve over 80% revenue growth from product fees and reduce operations and maintenance costs.

AGD Bank

Htoo Htet Tay Za

Managing Director