Case Study: Global US Fast Food Company achieves over 65% ROI and 19 FTE savings with EdgeVerve's AssistEdge RPA

Implementing AssistEdge RPA enables a global US fast food chain to achieve over 65% ROI

Global US Fast Food Company, a leading fast food chain operating in over 70 countries, struggled with low motivation and 50% SME turnover in its Global Business Service (GBS) centers due to repetitive, manual processes and seasonal demand spikes. These manual workflows caused data inaccuracies, frequent SLA violations and added SOX compliance complexity — challenges EdgeVerve addressed using its AssistEdge RPA automation platform.

EdgeVerve’s AssistEdge team prioritized and automated critical GBS processes, onboarded a Process SME, ran a one-year plan with parallel releases, and introduced fixes like a form-based web portal and secure cloud storage while engaging third‑party vendors to fill infrastructure gaps. The automation improved accuracy and on-time processing, enabled smooth knowledge transfer, and is estimated to save 19 FTEs in year one and deliver more than 65% return on investment.