Case Study: State Bank of India achieves 24x7 uninterrupted service and over 85% reduction in downtime with EdgeVerve's Finacle Assure

State Bank of India - Customer Case Study

State Bank of India (SBI), India’s largest public sector bank with operations in 26 countries, needed to guarantee uninterrupted 24x7 banking service across customer channels and move from reactive to predictive IT maintenance. To meet this challenge the bank selected Finacle Assure from EdgeVerve as its preventive maintenance and monitoring service.

EdgeVerve implemented Finacle Assure with 24x7 automated application and infrastructure monitoring, an offshore command center for remedial services, a rapid-response SWAT team, and analytics-driven alerting and capacity planning. As a result, EdgeVerve’s solution reduced service interruptions and downtime by more than 85%, prevented over 800 potential outages in 12 months, lowered operating costs and improved application performance and availability.

State Bank of India