Case Study: Leading UAE Bank achieves 95% process automation with EdgeVerve's AssistEdge

How AssistEdge helped leading bank reduce their average handling time by 70%

Leading UAE Bank, a long-established financial institution with retail and corporate services, faced many manually intensive back-office processes that increased average handling time and risked human error. To automate daily workflows and improve compliance and efficiency, the bank engaged EdgeVerve and implemented the AssistEdge RPA platform.

EdgeVerve deployed AssistEdge across 21+ use cases—including AML payment screening, past-due settlement, and negative media/adverse checks—integrating with World-Check, sanctions sources, Excel and email systems. The EdgeVerve solution delivered measurable impact: ~95% process automation per use case, a 70% reduction in average handling time, roughly 50% FTE savings on average, and bots operating extended hours (6am–8pm).