Case Study: Australian Telecommunications Company achieves zero‑latency order activation and real‑time order visibility with EdgeVerve (Infosys Nia)

How an Australian Telecom major transformed their service delivery with Infosys Nia

The Australian Telecommunications Company, a leading provider of mobile, fixed and pay-TV services in Australia, faced large volumes of order exceptions that required manual intervention, causing productivity losses and poor customer visibility into order status. To achieve zero-latency product order activation, end-to-end order monitoring and AI/ML-driven error handling, they engaged EdgeVerve to deploy the Infosys Nia enterprise AI platform.

EdgeVerve implemented Infosys Nia to ingest events and logs, stitch processes with AI/ML, and deliver milestone-based, real-time order visibility with a unified dashboard and a prediction model that automatically flags and resolves fallouts. As a result, the company saw reduced order activation cycle times, proactive fallout management, improved real-time order visibility, and automated prediction and resolution of failures.