Case Study: ABN AMRO Bank achieves 24x7 omnichannel banking and lower TCO with EdgeVerve

ABN AMRO Bank - Customer Case Study

ABN AMRO Bank, a leading international bank, faced a legacy core-banking challenge after expanding its retail operations in India: an inflexible AS/400-based system that hindered multichannel delivery, frequent maintenance, high TCO and slow time-to-market. To modernize its consumer banking capabilities and support Internet, ATM, mobile and call‑center channels, ABN AMRO engaged EdgeVerve to deploy a new‑generation universal/core banking and e‑banking platform that could be easily customized and scaled.

EdgeVerve implemented an integrated, extensible platform with true 24x7 availability, straight‑through processing and rapid customization tools, enabling fast rollout of new products and modules (DSA, CARTS, CMS) and improved channel integration. As a result, ABN AMRO increased operational efficiency, achieved near‑zero downtime across branches and electronic channels, reduced TCO and accelerated time‑to‑market — including a measurable benefit of over 60% increase in realization of fee‑based income.

ABN AMRO Bank

Romesh Sobti

EVP & Country Representative