Case Study: Largest Financial Services Holding Company achieves $500,000 savings and 8x productivity in 6 months with EdgeVerve AssistEdge

How a leading financial services achieved 8X productivity in 6 months

Largest Financial Services Holding Company, a 147-year-old Fortune 500 firm serving over 10 million households, faced millions in lost recoveries because it reimbursed customers for fraudulent debit-card charges but did not reclaim low-dollar, high-volume chargebacks from its card and fraud processor. To modernize this manual, inefficient process the firm selected EdgeVerve and its AssistEdge RPA platform to automate chargeback identification and claims submission.

EdgeVerve deployed AssistEdge bots that extract and validate data from internal systems, apply business rules, submit claims to the card processor and fraud reporting portals, maintain detailed audit trails, and flag failed transactions for review. In a 12-week rollout the solution processed 37,000 transactions, saved $500,000 in six months and delivered an 8x increase in productivity compared to manual processing.