Case Study: New Zealand’s leading telecommunications company achieves $1M savings in 5 quarters with EdgeVerve (Infosys Nia)

How New Zealand’s leading telecommunications company saved $1 Mn in 5 quarters with Infosys Nia

Leading Telecommunications Company, a New Zealand-based provider of fixed line, mobile, internet and wireless services, was struggling to scale innovation while managing inefficient data, rising OPEX/CAPEX, and time‑consuming manual processes that hindered business agility and customer focus. To address these challenges they engaged EdgeVerve and adopted the Infosys Nia enterprise AI platform to drive automation and smarter operations.

EdgeVerve implemented Infosys Nia to deliver AI/ML‑driven intelligent automation across functions including FRO, SOC, CRM, OM, CSR, HR, ABS and Billing — covering broadband triage, ABS queue and Wi‑Fi fault resolution, legacy billing maintenance, order orchestration, provisioning, network/security management and payroll. The EdgeVerve/Infosys Nia solution reduced manual processes by 85%, saved $1 million in five quarters, recovered more than 3,400 person‑hours and improved operational agility and scalability.