Case Study: Al-Ahli Bank of Kuwait achieves 300% increase in digital transactions with EdgeVerve Finacle Digital Engagement Suite

Al Ahli Bank of Kuwait Delivers a Best-in-class Digital Banking Experience Leveraging Finacle Digital Engagement Suite

Al-Ahli Bank of Kuwait (ABK), a leading Kuwaiti bank with 72 branches and USD 12.2 billion in assets, wanted to simplify its digital banking experience and accelerate digital-led growth while ensuring security and faster time-to-market for new products. To meet these goals the bank selected the Finacle Digital Engagement Suite from EdgeVerve as the foundation for its digital transformation.

EdgeVerve implemented Finacle’s Digital Engagement Hub along with Online and Mobile Banking, delivering features such as cardless withdrawals, unified login, biometric and Face ID authentication, instant pay, and streamlined digital account opening. The deployment drove measurable impact for ABK: customer logins rose 62%, new registrations increased 91%, and digital transaction volume grew 300%, while automating manual processes, reducing transaction costs and speeding product rollouts—demonstrating EdgeVerve’s role in creating a more intuitive, secure omnichannel experience.

Al-Ahli Bank of Kuwait

Somnath Menon

Chief Operating Officer