Case Study: Paytm Payments Bank achieves rapid digital scale and financial inclusion with EdgeVerve

Paytm Payments Bank - Customer Case Study

Paytm Payments Bank set out to become India’s mobile-first, zero‑balance digital bank and to drive financial inclusion for the unbanked and underbanked. To support rapid customer acquisition, instant digital account opening, high‑volume QR and UPI payments, and an open‑banking ecosystem, Paytm selected EdgeVerve to supply a modern, scalable core banking solution.

EdgeVerve delivered an API‑driven core platform that enabled real‑time account services, virtual debit cards, UPI integration and partner sweeps, unlocking Paytm’s broader digital ecosystem. The impact was dramatic: 42 million savings accounts in 18 months, a 4x increase in average transaction value, Paytm’s leading share of UPI activity (nearly 30% of open‑banking transactions), millions of merchants onboarded and multibillion‑dollar transaction volumes — measurable gains in customer engagement and financial inclusion powered by EdgeVerve.

Paytm Payments Bank