Case Study: ING Vysya Bank achieves unified, differentiated corporate Internet banking and improved customer satisfaction with EdgeVerve's Finacle Corporate e-Banking

ING Vysya Bank - Customer Case Study

ING Vysya Bank, a leading private sector bank in India serving over two million customers across retail, private and wholesale banking, faced a fragmented internet banking landscape: multiple platforms with separate logins, coding and architectural inefficiencies, data integrity issues and difficult integrations across numerous host systems. To deliver a unified, secure and differentiated corporate internet banking experience, the bank engaged EdgeVerve to modernize its online channel using the Finacle Corporate e‑Banking solution.

EdgeVerve implemented Finacle Corporate e‑Banking with an open‑standards integration layer, single sign‑on, two‑factor authentication and configurable host interfaces to consolidate eight disparate platforms and enable real‑time reporting and transaction initiation. The EdgeVerve solution went live in March 2011 and by April 2012 had 1,300 corporate sign‑ups (1,500 unique logins early on), processed about 8,000 fund transfers totaling over INR 220 Crores, and drove expectations of double‑digit customer growth while projecting recovery of ~80% of project costs within 24–30 months — significantly improving customer satisfaction and competitive differentiation.

ING Vysya Bank

Aniruddha Paul

CIO