Case Study: National Commercial Bank Jamaica Limited achieves rapid core‑banking modernization and improved customer experience with EdgeVerve

National Commercial Bank Jamaica Limited - Customer Case Study

National Commercial Bank Jamaica Limited faced an urgent need to replace an antiquated, proprietary mainframe core banking system that left operations decentralized after years of mergers, restricted customers to local-branch transactions, and lengthened end-of-day processing. To drive a customer-centric transformation and centralize back-office operations, the bank selected EdgeVerve and its Finacle core banking solution as the technology and implementation partner.

EdgeVerve executed a big‑bang Finacle deployment—bringing all branches and lines of business live in six months—supported by strong program management and business process re‑engineering. The rollout centralized operations, enabled new channels (consumer and corporate e‑banking, CRM, alerts), cut end‑of‑day book balancing from 150 to 30 minutes, increased the local savings pool by nearly 10%, and helped grow the consumer loan portfolio by 129% through products like Payroll Plus, delivering clear cost reductions and revenue gains.

National Commercial Bank Jamaica Limited

Herb Phillipps

Member of Board and Head - Transformation Initiative