Higher Logic B2B Case Studies & Customer Successes

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful. For more information, please visit higherlogic.com. Follow us on Facebook (facebook.com/higherlogic) and Twitter (twitter.com/higherlogic).

American Association for Clinical Chemistry (AACC) achieves increased member engagement with Higher Logic

AACC

Simona Ciampi

Associate Director, Online Member Engagement

How a Community Refresh Led to a 4x Boost in ROI

Acer

Brad Bliven

Senior Program Manager of Global Digital Services

ACHP Improved Efficiency and Member Engagement with Community

Alliance of Community Health Plans

Toni Fanelli

Associate Director Of Operations And Governance

American Association for Respiratory Care re-engages 800 lapsed members and recovers $64,000 in dues with Higher Logic

American Association for Respiratory Care

Sherry Milligan

Associate Executive Director

AARC Works to Advance Health Care Through Its Online Community

American Association for Respiratory Care

Asha Desai

Project Manager

AARC Brought Back 800 Lapsed Members with an Automated Win-Back Campaign

American Association for Respiratory Care

Sherry Milligan

Associate Executive Director

American Association of Airport Executives (AAAE) achieves 93% member renewal rate and $73,000 in event revenue with Higher Logic

American Association of Airport Executives (AAAE)

Beth Arrit

Staff Vice President, Marketing

American Association Of Endodontists achieves a revitalized, safe member community with Higher Logic

American Association Of Endodontists

Kim Fitzsimmons

Chief Marketing and Communications Officer

American Association of Nurse Assessment Coordination achieves 300% member engagement growth with Higher Logic

American Association of Nurse Assessment Coordination

Shannon Johnson

Membership Marketing Manager

The American Gear Manufacturing Association achieves streamlined, connected member learning with Higher Logic

American Gear Manufacturing Association

Casandra D. Blassingame

VP of Education Services

American Mensa achieves $21K in sales and retains 500 members with Higher Logic

American Mensa

Scott Snider

Associate Marketing Director

American Society of Association Executives achieves 30% increase in discussion activity and improved member engagement with Higher Logic

American Society of Association Executives

Reggie Henry

Chief Information & Engagement Officer

American Society of Association Executives achieves unified member engagement insights and revenue growth with Higher Logic

American Society of Association Executives

Reggie Henry

Chief Information & Engagement Officer

ASAE uses Higher Logic Thrive to Support Member Engagement, Retention, Events, Credentialing, Volunteering, and More

American Society of Association Executives

Khia N. Burke-Azeez

Director of Member and Volunteer Data and Engagement

American Society of Civil Engineers achieves a rapid pivot to digital‑first events and major engagement growth with Higher Logic Community

American Society of Civil Engineers

Tirza Austin

Online Community Manager

ASCE Empowers 400+ Local Leaders with Higher Logic Thrive

American Society of Civil Engineers

Tirza Austin

Online Community Manager

American Society of Consultant Pharmacists achieves streamlined membership renewals and increased engagement with Higher Logic

American Society of Consultant Pharmacists

Christine Pilite

Senior Director of Communications

The American Society of Health‑System Pharmacists achieves rapid member engagement and improved networking with Higher Logic

American Society of Health System Pharmacists

Aileen Holland

Marketing Manager, Membership

American Speech‑Language‑Hearing Association achieves a unified online community and increased member engagement with Higher Logic

American Speech-Language-Hearing Association

Tom Jelen

Director of Online Communications

American Staffing Association achieves 23% more posts and 126% more views per post with Higher Logic’s Strategic Services

American Staffing Association

Diana Mertz

Senior Director of Councils and Member Engagement

How Anaplan Reclaimed Its Community with Higher Logic Vanilla

Anaplan

Eric Stieg

Senior Manager and Head of Community

The Association for Professionals in Infection Control and Epidemiology (APIC) achieves rapid member engagement and knowledge‑sharing with Higher Logic

APIC

Jan Lepinski

APIC

Ascend Learning achieves 82% intranet engagement and unites 12+ brands with Higher Logic

Ascend Learning

Nancy Mays

Communications Director

ASIS International Took Their Online Community Up A Notch With Higher Logic Thrive

ASIS International

Monica Escobar

Senior Manager of Member Engagement

ASNT highlights member benefits and streamlines event registration with Higher Logic Communications

ASNT

Patricia White

Membership Specialist

How the American Society for Quality Used Higher Logic’s Capabilities and Expertise to Successfully Relaunch Their Community

ASQ

Monica Rynders

Component Relations Specialist

How ACC Grew Engagement with Higher Logic Thrive

Association of Corporate Counsel

Kerri L. McGovern

Senior Director of Membership

(AACSB) The Association to Advance Collegiate Schools of Business achieves richer member insights and greater efficiency with Higher Logic Activity Sync

Association to Advance Collegiate Schools of Business

Jena Coffie

Manager, Member Engagement

ACPPA’s Digital Transformation with Higher Logic

Australian Catholic Primary Principals’ Association (ACPPA)

Gez Mulvahil

Executive Officer

How Higher Logic Thrive Helped ACMHN Overcome Member Disconnection and Inefficiency

Australian College of Mental Health Nurses

Jackson Borham

Marketing and Communications Officer

ACN Tripled Email Engagement And Reduced Emails With Dynamic Newsletters

Australian College of Nursing

Braden Hon

Digital Content Coordinator

ADA’s Higher Logic Thrive Community Saves Staff Time and Improves Member Engagement

Australian Dental Association

Sophie McGregor

Online Communities Co-Ordinator

Australian Human Resources Institute saves 360 hours of staff time by automating new member onboarding with Higher Logic

Australian Human Resources Institute

Alex Nugent

Digital Communications Coordinator

Australian Medical Association Queensland achieves stronger member connection and actionable member insights with Higher Logic Community

Australian Medical Association Queensland

Jane Schmitt

Chief Executive Officer

Awardco - Customer Case Study

Awardco

Malachi Hopoate

Head of Client Education

Bitdefender Increased Traffic and Engagement and Improved Customer Experience

Bitdefender

Alexandru Leucea

Community Manager

How Board’s Community Strategy Drove Millions in Measurable Value

Board

Holly Rieke

Director of Community

British Columbia Non-Profit Housing Association achieves nearly 50% increase in virtual event attendance with Higher Logic

British Columbia Non-Profit Housing Association

Krystele Chavez

Digital Communications Specialist

How ChurnZero Integrates Community and Customer Data to Improve the Customer Experience

ChurnZero

Maureen Rice

Customer Marketing Manager

How Cireson Deflected 90% of its Support Tickets

Cireson

Joe Burrows

Senior Support Engineer

Customer Experience Professionals Association achieves increased member engagement and a cohesive community experience with Higher Logic

Customer Experience Professionals Association

Bruce Temkin

Co-Founder

Relaunched Community Increases Member Growth and Engagement

D2L Brightspace Community

Stefanie Baldwin

Community Manager

Destinations International Gets 55% More Engagement with Higher Logic Thrive Community

Destinations International

Joanna Hammond

Marketing & Communications Manager

Discovery Educator Network achieves 5–6x higher discussion engagement and doubled email open rates with Higher Logic

Discovery Educator Network

Dave Tchozewski

Community Manager

Dynamic Communities achieves 1,139% organic site traffic growth and 33% conference attendance increase with Higher Logic

Dynamic Communities

Andy Hafer

CEO

Educational Theatre Association achieves increased member engagement and satisfaction with Higher Logic

Educational Theatre Association

Ginny Butsch

Community Engagement Manager

Educational Theatre Association’s Online Community Boosts SEO

Educational Theatre Association

Allison Dolan

Chief Content Officer

More Engagement with Less Effort for Engineers Australia’s Community

Engineers Australia

Clementine West

Community and Social Engagement Manager

Securing a Better Customer Experience For F-Secure with Community

F-Secure

Anna Blomstedt

Senior Manager, Self-Service & Digital CX

FFA Streamlined Their Tech Stack and Improved Member Engagement

Film Festival Alliance

Gray Rodriguez

Director of Communications

Florida Association of Insurance Agents (FAIA) achieves 201% increase in email engagement with Higher Logic

Florida Association of Insurance Agents

Susan Ray

Director of Communications (Former)

How Foundant Created a Virtual Space for Their Customers

Foundant Technologies

Kara Adams

Community Manager

Future Business Leaders of America–Phi Beta Lambda (FBLA-PBL) boosts adviser engagement and scales support with Higher Logic

Future Business Leaders Association-Phi Beta Lambda

Alexander T. Graham

Executive President/Chief Executive Officer

Golf Management Australia Revitalised Member Engagement With Online Community

Golf Management Australia

Paul Vardy

Chief Executive Officer

Illinois Association of School Business Officials achieves $20,000 in extra event revenue and 300% higher email open rates with Higher Logic

Illinois Association of School Business Officials

Tammy Currey

Senior Graphic Designer

The iMIS Users Group Community Saves Members Hundreds to Thousands

iMIS Users Group

Michele L. Morgan

Executive Director

Imperva Uses Community To Catalyze Customer Engagement

Imperva

Chris Detzel

Global Community Manager

IPA Revived and Personalised Member Engagement with Higher Logic Thrive Platform

Institute of Public Accountants

Alexandra Andrews

Group Executive – Marketing

International Legal Technology Association (ILTA) achieves a member-driven professional social network and seamless AMS integration with Higher Logic

International Legal Technology Association (ILTA)

Clay Gibney

IT Director

The Institute of Public Works Engineering Australasia (IPWEA) boosts member engagement and growth with Higher Logic

IPWEA Australasia

Chris Champion

CEO

IPWEA Optimised Their System and Grew Membership

IPWEA Australasia

Catherine Eloreine

Senior IT Systems Officer

Jama Software achieves a 28% reduction in support tickets and a thriving customer community with Higher Logic

Jama Software

Kristina King

Manager, Technical Support

KidsGardening achieves higher member engagement and data-driven outreach with Higher Logic

KidsGardening

Beth Saunders

Director of Marketing & Communications

How King Doubled Its Community Engagement

King

Graham Henderson

Associate Director Player Community

Leading Financial Planning Association of Australia achieves 24/7 member engagement and real-time insights with Higher Logic

Leading Financial Planning Association of Australia

Joanna Matthew

Head of Member Services

Maddie's Fund Lowered Costs, Saved Time, and Improved Member Engagement

Maddie’s Fund

Charlotte Otero

Community Strategist

Massachusetts Society of Certified Public Accountants drives member engagement and $14K in annual non‑dues revenue with Higher Logic

Massachusetts Society of Certified Public Accountants

Kara Kieran

Director of Member Engagement

Medical Users Software Exchange (MUSE) achieves $17K+ sponsorship revenue and high attendee engagement with Higher Logic

Medical Users Software Exchange

Brett Wangman

President

Metal Treating Institute achieves digital transformation and 50% fewer transactional member requests with Higher Logic

Metal Treating Institute

Tom Morrison

Chief Executive Officer

Missouri REALTORS achieves year-round member engagement and streamlined collaboration with Higher Logic

Missouri REALTORS

Russ Cofano

Chief Executive Officer

NAADAC (Association for Addiction Professionals) achieves 38% membership growth with Higher Logic Marketing Automation

NAADAC Association for Addiction Professionals

Misti Storie

Director of Training and Professional Development

National Association of County and City Health Officials (NACCHO) achieves 400% increase in member engagement and centralized COVID-19 communications with Higher Logic Community & Communications

National Association of County and City Health Officials (NACCHO)

Angie Mcpherson

Website Specialist

National Association of School Nurses increases membership and renewals with Higher Logic automation rules

National Association of School Nurses

Sharon Conley

Web-Based Technology Director

A New Resource Library And Renewed Sense Of Excitement NRPA’s Upgrade To Higher Logic Thrive

National Recreation and Park Association

Michael Biedenstein

Volunteer and Awards Manager

New Jersey Society of CPAs achieves increased member engagement and retention with Higher Logic

New Jersey Society of CPAs

Rachael Bell

Digital Communications Manager

New Jersey Society Of CPAs’ Community Supports Increased Member Engagement

New Jersey Society of CPAs

Rachael Bell

Digital Communications Manager

New Mexico Association of School Business Officials (NMASBO) achieves huge member engagement growth with Higher Logic Community

New Mexico Association of School Business Officials

Jessica Montano

Deputy Director

New Zealand Institute of Quantity Surveyors achieves organic member-to-member engagement with Higher Logic Community

New Zealand Institute of Quantity Surveyors

Marilyn Moffatt

Executive Director

North American Association of Subway® Franchisees (NAASF) achieves crowdsourced support and stronger member engagement with Higher Logic

North American Association of Subway

Illya Berecz

Executive Director

North American Spine Society achieves increased global member engagement and collaborative case discussions with Higher Logic

North American Spine Society

Kim J. Garges

North American Spine Society

North Carolina Dental Society achieves 200% increase in new member acquisition and 20x community engagement with Higher Logic Community

North Carolina Dental Society

Ryan Couch

Systems Manager

Onshape's Customer Support is a Roaring Success

Onshape

Lou Gallo

Director of Support

North Carolina Dental Society achieves 200% new-member growth with Higher Logic's members-only Community

Pragmatic Institute

Georgina (Cannie) Donahue

Director of Community

Professionals Australia achieves record membership growth and improved retention with Higher Logic

Professionals Australia

Stephen Gargano

Director - Member Engagement

Promotional Products Association International expands member engagement and reach with Higher Logic's Promo Connect

Promotional Products Association International

Melissa Weber

Professional Development Manager

Protech Associates achieves faster self-service support and boosted user engagement with Higher Logic

Protech Associates

Matt Bruffey

Director of Support

How the Public Affairs Council Doubled Engagement During Member Onboarding

Public Affairs Council

Helen Taylor

Digital Marketing Manager

How Quicken Increased Its NPS Score by Over 10%

Quicken

Kathryn Bergeron

Group Manager of Digital Care

How to Increase Your KPI’s & Deliver Top Tier Support

RapidMiner

Scott Genzer

Senior Community Manager

How Reckon Limited Secured a Better Future for Its Members

Reckon

Rav Singh

Community Manager

Regulatory Affairs Professionals Society - Customer Case Study

Regulatory Affairs Professionals Society

Lindsay Currie

Director of Stakeholder Engagement

A Great Platform + Expert Support = Increased Member Engagement for RSA

Renal Society of Australasia (RSA)

Lucy Scorer

Manager of Membership and Governance

Resolution Institute Increased Their Member Upgrades By 1950% With Marketing Automation

Resolution Institute

Amanda Dollman

Marketing And Communications Manager

SAE International achieves renewed member engagement and community growth with Higher Logic's Community Management Services

SAE International

Matt Creech

Director of Membership & Sections

How SecureAuth Delivers the Most Secure and Flexible Authentication Experience

SecureAuth

Nichole Devolites

Director of Customer Experience

Smartsheet’s Community Increased Member Engagement & Cost Effectiveness

Smartsheet

Gwyenth Casazza

Senior Manager of Support

SHAPE America's Community Helps Them Keep Up With What Members Want

Society of Health and Physical Educators

Joey Martelli

Advocacy & Public Affairs Manager

Society of Nuclear Medicine and Molecular Imaging achieves 237 renewals and $28,206 in reinstatement revenue with Higher Logic marketing automation

Society of Nuclear Medicine and Molecular Imaging

Kaitlin Solomon

Senior Manager of Member Engagement

Higher Logic Vanilla Brings Spitfire's Customer-Centric Strategy to Life

Spitfire Audio

Ben DeVille

Head of Customer Experience

How TeamViewer Achieved a 75% Decrease in Time to Answer

TeamViewer

Esther Heide

Program Manager Community and Social Media Support

How TSIA Connects Members with Online Community

Technology & Services Industry Association

Patrick Carmitchel

Vice President of Project Management

The Texas Medical Association achieves a 313% increase in CME sales with Higher Logic

Texas Medical Association

Trevor Delling

Marketing Specialist

ASID Empowers Year-Round Engagement Through Higher Logic Thrive

The American Society of Interior Designers

Kaitlin Festerman

Education Services Associate

Transportation Intermediaries Association (TIA) achieves 32% education revenue growth with Higher Logic Marketing Automation

Transportation Intermediaries Association

Matt Hirniak

Communications Manager

Veterinary Hospital Managers Association achieves a 5% increase in renewals and $18,000 revenue gain with Higher Logic Marketing Automation

Veterinary Hospital Managers Association

Christine Shupe

Executive Director

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Higher Logic B2B Case Studies & Customer Successes

Case Studies

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