Higher Logic B2B Case Studies & Customer Successes

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful. For more information, please visit higherlogic.com. Follow us on Facebook (facebook.com/higherlogic) and Twitter (twitter.com/higherlogic).

AACC Online Community Drives Increased Engagement

AACC

Simona Ciampi

Associate Director, Online Member Engagement

How a Community Refresh Led to a 4x Boost in ROI

Acer

Brad Bliven

Senior Program Manager of Global Digital Services

ACHP Improved Efficiency and Member Engagement with Community

Alliance of Community Health Plans

Toni Fanelli

Associate Director Of Operations And Governance

AARC Brings Back 800 Lapsed Members with Automated Win-Back Campaign

American Association for Respiratory Care

Sherry Milligan

Associate Executive Director

AARC Works to Advance Health Care Through Its Online Community

American Association for Respiratory Care

Asha Desai

Project Manager

AARC Brought Back 800 Lapsed Members with an Automated Win-Back Campaign

American Association for Respiratory Care

Sherry Milligan

Associate Executive Director

AAAE Uses Marketing Automation to Increase Revenue and Retention

American Association of Airport Executives (AAAE)

Beth Arrit

Staff Vice President, Marketing

How The American Association Of Endodontists Revitalized Their Member Community

American Association Of Endodontists

Kim Fitzsimmons

Chief Marketing and Communications Officer

Engage Your Membership with Social Technology

American Association of Nurse Assessment Coordination

Shannon Johnson

Membership Marketing Manager

American Gear Manufacturing Association - Customer Case Study

American Gear Manufacturing Association

Casandra D. Blassingame

VP of Education Services

How American Mensa Uses Automated Email Campaigns To Strengthen Revenue & Retention

American Mensa

Scott Snider

Associate Marketing Director

Engage Your Membership with Social Technology

American Society of Association Executives

Reggie Henry

Chief Information & Engagement Officer

ASAE and Association Analytics Aim to Predict Engagement

American Society of Association Executives

Reggie Henry

Chief Information & Engagement Officer

ASAE uses Higher Logic Thrive to Support Member Engagement, Retention, Events, Credentialing, Volunteering, and More

American Society of Association Executives

Khia N. Burke-Azeez

Director of Member and Volunteer Data and Engagement

How The American Society Of Civil Engineers Pivoted To Digital-First Events

American Society of Civil Engineers

Tirza Austin

Online Community Manager

ASCE Empowers 400+ Local Leaders with Higher Logic Thrive

American Society of Civil Engineers

Tirza Austin

Online Community Manager

How ASCP Improved The Renewal Process With Automated Email Campaigns

American Society of Consultant Pharmacists

Christine Pilite

Senior Director of Communications

Encourage Networking with Social Technology

American Society of Health System Pharmacists

Aileen Holland

Marketing Manager, Membership

Streamline Information-Sharing with Social Technology

American Speech-Language-Hearing Association

Tom Jelen

Director of Online Communications

ASA Leveled Up Community Engagement with Higher Logic Services

American Staffing Association

Diana Mertz

Senior Director of Councils and Member Engagement

How Anaplan Reclaimed Its Community with Higher Logic Vanilla

Anaplan

Eric Stieg

Senior Manager and Head of Community

Create Community with Social Technology

APIC

Jan Lepinski

APIC

Connecting Brands, Clearing Inboxes, and Cultivating Employee Engagement with an Intranet Community

Ascend Learning

Nancy Mays

Communications Director

ASIS International Took Their Online Community Up A Notch With Higher Logic Thrive

ASIS International

Monica Escobar

Senior Manager of Member Engagement

ASNT Uses Landing Pages To Effectively Highlight Member Benefits

ASNT

Patricia White

Membership Specialist

How the American Society for Quality Used Higher Logic’s Capabilities and Expertise to Successfully Relaunch Their Community

ASQ

Monica Rynders

Component Relations Specialist

How ACC Grew Engagement with Higher Logic Thrive

Association of Corporate Counsel

Kerri L. McGovern

Senior Director of Membership

A Century-Old Association Committed to Online Community and Data Analysis

Association to Advance Collegiate Schools of Business

Jena Coffie

Manager, Member Engagement

ACPPA’s Digital Transformation with Higher Logic

Australian Catholic Primary Principals’ Association (ACPPA)

Gez Mulvahil

Executive Officer

How Higher Logic Thrive Helped ACMHN Overcome Member Disconnection and Inefficiency

Australian College of Mental Health Nurses

Jackson Borham

Marketing and Communications Officer

ACN Tripled Email Engagement And Reduced Emails With Dynamic Newsletters

Australian College of Nursing

Braden Hon

Digital Content Coordinator

ADA’s Higher Logic Thrive Community Saves Staff Time and Improves Member Engagement

Australian Dental Association

Sophie McGregor

Online Communities Co-Ordinator

AHRI Saves 360 Hours Of Staff Time By Automating New Member Onboarding Campaign

Australian Human Resources Institute

Alex Nugent

Digital Communications Coordinator

AMA Queensland Uses Community To Connect In A Rapidly Changing World

Australian Medical Association Queensland

Jane Schmitt

Chief Executive Officer

Awardco - Customer Case Study

Awardco

Malachi Hopoate

Head of Client Education

Bitdefender Increased Traffic and Engagement and Improved Customer Experience

Bitdefender

Alexandru Leucea

Community Manager

How Board’s Community Strategy Drove Millions in Measurable Value

Board

Holly Rieke

Director of Community

How BCNPHA Increased Virtual Event Attendance By Nearly 50%

British Columbia Non-Profit Housing Association

Krystele Chavez

Digital Communications Specialist

How ChurnZero Integrates Community and Customer Data to Improve the Customer Experience

ChurnZero

Maureen Rice

Customer Marketing Manager

How Cireson Deflected 90% of its Support Tickets

Cireson

Joe Burrows

Senior Support Engineer

CXPA Elevates the Customer Experience with Community

Customer Experience Professionals Association

Bruce Temkin

Co-Founder

Relaunched Community Increases Member Growth and Engagement

D2L Brightspace Community

Stefanie Baldwin

Community Manager

Destinations International Gets 55% More Engagement with Higher Logic Thrive Community

Destinations International

Joanna Hammond

Marketing & Communications Manager

Connecting and Empowering Educators Across the Globe

Discovery Educator Network

Dave Tchozewski

Community Manager

Dynamic Communities Spurs Engagement and Conversation for Microsoft User Groups

Dynamic Communities

Andy Hafer

CEO

EdTA’s Online Community Energizes + Inspires Theatre Educators

Educational Theatre Association

Ginny Butsch

Community Engagement Manager

Educational Theatre Association’s Online Community Boosts SEO

Educational Theatre Association

Allison Dolan

Chief Content Officer

More Engagement with Less Effort for Engineers Australia’s Community

Engineers Australia

Clementine West

Community and Social Engagement Manager

Securing a Better Customer Experience For F-Secure with Community

F-Secure

Anna Blomstedt

Senior Manager, Self-Service & Digital CX

FFA Streamlined Their Tech Stack and Improved Member Engagement

Film Festival Alliance

Gray Rodriguez

Director of Communications

FAIA’s Automated Membership Strategy Increases Engagement 201%

Florida Association of Insurance Agents

Susan Ray

Director of Communications (Former)

How Foundant Created a Virtual Space for Their Customers

Foundant Technologies

Kara Adams

Community Manager

FBLA-PBL Modernizes Leadership Engagement Strategy With Higher Logic

Future Business Leaders Association-Phi Beta Lambda

Alexander T. Graham

Executive President/Chief Executive Officer

Golf Management Australia Revitalised Member Engagement With Online Community

Golf Management Australia

Paul Vardy

Chief Executive Officer

Illinois Association of School Business Officials Increases Event Revenue by $20,000

Illinois Association of School Business Officials

Tammy Currey

Senior Graphic Designer

The iMIS Users Group Community Saves Members Hundreds to Thousands

iMIS Users Group

Michele L. Morgan

Executive Director

Imperva Uses Community To Catalyze Customer Engagement

Imperva

Chris Detzel

Global Community Manager

IPA Revived and Personalised Member Engagement with Higher Logic Thrive Platform

Institute of Public Accountants

Alexandra Andrews

Group Executive – Marketing

Create a Professional Social Network with AMS Integration

International Legal Technology Association (ILTA)

Clay Gibney

IT Director

Transform Member Interaction with Social Technology

IPWEA Australasia

Chris Champion

CEO

IPWEA Optimised Their System and Grew Membership

IPWEA Australasia

Catherine Eloreine

Senior IT Systems Officer

How Jama Software’s Community Became the Best Resource for All Things Jama

Jama Software

Kristina King

Manager, Technical Support

KidsGardening Advances Their Mission With Online Community

KidsGardening

Beth Saunders

Director of Marketing & Communications

How King Doubled Its Community Engagement

King

Graham Henderson

Associate Director Player Community

FPA’s Member-Centric Strategy Led To A Community Launch

Leading Financial Planning Association of Australia

Joanna Matthew

Head of Member Services

Maddie's Fund Lowered Costs, Saved Time, and Improved Member Engagement

Maddie’s Fund

Charlotte Otero

Community Strategist

Massachusetts Society of CPA’s Online Community is Members’ #1 Benefit

Massachusetts Society of Certified Public Accountants

Kara Kieran

Director of Member Engagement

MUSE International Earned Sponsorship Revenue With Virtual Event Communities

Medical Users Software Exchange

Brett Wangman

President

MTI Harnessed Online Community to Digitally Transform

Metal Treating Institute

Tom Morrison

Chief Executive Officer

Use Collaboration Software to Create Community And Enhance Member Value

Missouri REALTORS

Russ Cofano

Chief Executive Officer

How Integrated Marketing Automation Helped NAADAC Increase Membership by 38%

NAADAC Association for Addiction Professionals

Misti Storie

Director of Training and Professional Development

Online Communities Provided Vital Connection For County Health Officials During COVID-19

National Association of County and City Health Officials (NACCHO)

Angie Mcpherson

Website Specialist

National Association of School Nurses - Customer Case Study

National Association of School Nurses

Sharon Conley

Web-Based Technology Director

A New Resource Library And Renewed Sense Of Excitement NRPA’s Upgrade To Higher Logic Thrive

National Recreation and Park Association

Michael Biedenstein

Volunteer and Awards Manager

Engaging and Accruing Members with Communities

New Jersey Society of CPAs

Rachael Bell

Digital Communications Manager

New Jersey Society Of CPAs’ Community Supports Increased Member Engagement

New Jersey Society of CPAs

Rachael Bell

Digital Communications Manager

NMASBO Improved Member Engagement with Community Connection

New Mexico Association of School Business Officials

Jessica Montano

Deputy Director

NZIQS Creates Member-To-Member Connection Through Online Community

New Zealand Institute of Quantity Surveyors

Marilyn Moffatt

Executive Director

NAASF Crowdsources Customer Support and Advocacy with Online Community

North American Association of Subway

Illya Berecz

Executive Director

The North American Spine Society Improved Online Communications For The Field Of Spine Care

North American Spine Society

Kim J. Garges

North American Spine Society

NCDS Drives Membership Growth With Members-Only Online Community

North Carolina Dental Society

Ryan Couch

Systems Manager

Onshape's Customer Support is a Roaring Success

Onshape

Lou Gallo

Director of Support

Pragmatic Institute Uses Higher Logic To Engage 200,000-Strong Alumni Community

Pragmatic Institute

Georgina (Cannie) Donahue

Director of Community

Professionals Australia Reaches New Levels Of Growth With Automated Email Campaigns

Professionals Australia

Stephen Gargano

Director - Member Engagement

Promotional Products Association International - Customer Case Study

Promotional Products Association International

Melissa Weber

Professional Development Manager

Protech Associates Creates Tier 1 Support on Steroids

Protech Associates

Matt Bruffey

Director of Support

How the Public Affairs Council Doubled Engagement During Member Onboarding

Public Affairs Council

Helen Taylor

Digital Marketing Manager

How Quicken Increased Its NPS Score by Over 10%

Quicken

Kathryn Bergeron

Group Manager of Digital Care

How to Increase Your KPI’s & Deliver Top Tier Support

RapidMiner

Scott Genzer

Senior Community Manager

How Reckon Limited Secured a Better Future for Its Members

Reckon

Rav Singh

Community Manager

Regulatory Affairs Professionals Society - Customer Case Study

Regulatory Affairs Professionals Society

Lindsay Currie

Director of Stakeholder Engagement

A Great Platform + Expert Support = Increased Member Engagement for RSA

Renal Society of Australasia (RSA)

Lucy Scorer

Manager of Membership and Governance

Resolution Institute Increased Their Member Upgrades By 1950% With Marketing Automation

Resolution Institute

Amanda Dollman

Marketing And Communications Manager

SAE International - Customer Case Study

SAE International

Matt Creech

Director of Membership & Sections

How SecureAuth Delivers the Most Secure and Flexible Authentication Experience

SecureAuth

Nichole Devolites

Director of Customer Experience

Smartsheet’s Community Increased Member Engagement & Cost Effectiveness

Smartsheet

Gwyenth Casazza

Senior Manager of Support

SHAPE America's Community Helps Them Keep Up With What Members Want

Society of Health and Physical Educators

Joey Martelli

Advocacy & Public Affairs Manager

Rekindle and Spark Recruitment Among Your Lapsed Member Base

Society of Nuclear Medicine and Molecular Imaging

Kaitlin Solomon

Senior Manager of Member Engagement

Higher Logic Vanilla Brings Spitfire's Customer-Centric Strategy to Life

Spitfire Audio

Ben DeVille

Head of Customer Experience

How TeamViewer Achieved a 75% Decrease in Time to Answer

TeamViewer

Esther Heide

Program Manager Community and Social Media Support

How TSIA Connects Members with Online Community

Technology & Services Industry Association

Patrick Carmitchel

Vice President of Project Management

TMA’s Automated Campaigns Result in 313% Increase in Sales

Texas Medical Association

Trevor Delling

Marketing Specialist

ASID Empowers Year-Round Engagement Through Higher Logic Thrive

The American Society of Interior Designers

Kaitlin Festerman

Education Services Associate

How a Targeted Marketing Plan Increased One Association’s Education Revenue by 32%

Transportation Intermediaries Association

Matt Hirniak

Communications Manager

Integrated, Automated Membership Renewal Campaign Increases Revenue by $18,000

Veterinary Hospital Managers Association

Christine Shupe

Executive Director

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Higher Logic B2B Case Studies & Customer Successes

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