Case Study: Board achieves millions in measurable community value with Higher Logic

How Board’s Community Strategy Drove Millions in Measurable Value

Board wanted to build a community that supported both its members and business goals, but needed a flexible platform that could grow with its content, programs, and customer journey. Using Higher Logic’s community platform, Board created two forum experiences: one tied to Board Academy for training-related questions, and another for peer-to-peer product discussions, updates, and feedback.

Higher Logic helped Board scale its community with more than 110 best practices, how-to guides, and FAQs, plus programs like Community Captains, short-form video content, and member groups. The result was measurable engagement, steady growth, and millions of dollars in tracked value, with Board also able to quickly adjust the experience using Higher Logic’s Layout Editor and ongoing member feedback.

Board

Holly Rieke

Director of Community