Case Study: Quicken achieves a 10%+ NPS increase with Higher Logic

How Quicken Increased Its NPS Score by Over 10%

Quicken was looking for a better community platform after reviewing several forum options, and chose Higher Logic Vanilla for its customization, value, and strong spam prevention. The Quicken team needed a solution that could improve the community experience and make migration from its previous vendor easier.

Higher Logic helped Quicken migrate its large community database smoothly and deploy features like advanced search, gamification, permissions, and Ideas. The results were significant: Quicken’s helpful rating rose from 30–40% to 80–90%, while engagement and member participation increased as users could find answers faster and interact more easily.

Quicken

Kathryn Bergeron

Group Manager of Digital Care