Case Study: RapidMiner achieves faster time-to-solution with Higher Logic

How to Increase Your KPI’s & Deliver Top Tier Support

RapidMiner was searching for a new community provider after years with its old forum, and wanted more than just a replacement platform. The company needed a partner that could address pain points, support a 10-year-old community with over 40,000 posts, and deliver honesty, transparency, and a strong bilateral relationship. Higher Logic, through its Vanilla community platform, fit those needs.

Higher Logic managed a smooth migration and quickly moved RapidMiner’s data into a new ecosystem, getting the community live in weeks instead of the months RapidMiner had planned. The results were strong: average time to solution dropped from 5–10 days to 36 hours, while customizable gamification and API-based measurement helped boost engagement and improve ongoing performance.

RapidMiner

Scott Genzer

Senior Community Manager