Case Study: Alliance of Community Health Plans achieves greater member engagement and efficiency with Higher Logic

ACHP Improved Efficiency and Member Engagement with Community

The Alliance of Community Health Plans (ACHP) wanted to improve member engagement and usability for its community, ACHP Connect, while also saving staff time. By upgrading to Higher Logic Thrive Community + Marketing, ACHP aimed to make it easier for members to find resources, manage profiles, and access a more personalized experience.

Higher Logic delivered a refreshed community experience with fewer clicks, a more visible member profile, and quicklinks that could be tailored to different member groups. The result was deeper member connections, easier personalization, and improved efficiency for staff, with ACHP noting that the new design and features made it much simpler for members to navigate and for the team to update content.

Alliance of Community Health Plans

Toni Fanelli

Associate Director Of Operations And Governance