Case Study: Ascend Learning achieves 82% intranet engagement and unites 12+ brands with Higher Logic

Connecting Brands, Clearing Inboxes, and Cultivating Employee Engagement with an Intranet Community

Ascend Learning, a portfolio company with 12+ brands and more than 1,000 employees (30% remote), faced weak cross-brand connection and low intranet engagement—the old site was just a repository of policies. With a two-person communications team, the company needed a lightweight, scalable way to strengthen communication, build a shared culture, and reduce reliance on email.

They launched basecamp, a social intranet on the Higher Logic platform with a central hub plus nearly 30 brand and team communities, daily content programs, file libraries, recognition tools, and engagement campaigns. The result: rapid adoption and measurable impact—about 80% of employees log in at least twice weekly (40% daily), 450+ blogs and 100,000+ combined views, 1,200+ files with 10,474 downloads, reduced inbox clutter, an award-winning culture boost, and stronger cross-brand collaboration.

Ascend Learning

Nancy Mays

Communications Director