Case Study: F-Secure achieves seamless community migration and stronger support savings with Higher Logic

Securing a Better Customer Experience For F-Secure with Community

F-Secure needed to migrate a large, nine-year-old customer community before an expiring contract forced a renewal, and they were concerned about moving thousands of records, categories, and content without losing data or disrupting members. They chose Higher Logic and its Vanilla community platform to handle the transition.

Higher Logic completed the migration quickly and smoothly, with no disruption to member activity. F-Secure said its community continues to deliver about 20% annual growth in call-deflection savings, saving thousands of dollars and effectively paying for the platform itself; they also reported that 47% of customers intended to purchase because of the community.

F-Secure

Anna Blomstedt

Senior Manager, Self-Service & Digital CX