Case Study: Acer achieves 4x ROI boost with Higher Logic

How a Community Refresh Led to a 4x Boost in ROI

Acer wanted a more affordable community platform that could match its existing capabilities without adding extra fees, and the company was cautious about switching from its previous provider. After evaluating Higher Logic Vanilla, Acer found a solution that met its needs at a lower cost and offered many features out of the box.

Higher Logic implemented a smooth migration with minimal disruption to Acer’s user base. After the switch, Acer saw more replies and more topics solved, stronger SEO performance, and a major boost in ROI—described as a 4x increase—while also reducing costs. Acer also reported that nearly 40% of visitors find a meaningful answer during their visit.

Acer

Brad Bliven

Senior Program Manager of Global Digital Services