Case Study: Cireson achieves 90% support ticket deflection with Higher Logic Vanilla

How Cireson Deflected 90% of its Support Tickets

Cireson needed a better, more affordable community and support solution, with strong search and customization capabilities, and chose Higher Logic Vanilla after comparing vendors. The team wanted a platform that could support customers, reduce support burden, and fit their brand vision.

Higher Logic implemented the community in phases, helping Cireson launch smoothly and refine it along the way. The result was a highly successful community that deflected 90% of support tickets, grew beyond a support forum into a self-sustaining customer hub, and became a place for sharing knowledge and product ideas.

Cireson

Joe Burrows

Senior Support Engineer