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Visit WebsiteHow a data science company builds trust and stays competitive with customer stories
4C Insights
Aaron Goldman
Chief Marketing Officer
SurveyMonkey
SurveyMonkey is the world’s leading People Powered Data platform enabling curious individuals and companies – including 100% of the Fortune 500 – to have conversations at scale with the people who matter most. SurveyMonkey helps organizations gather reliable data about people what they think, how they feel, and what they want. They help them transform that feedback into business intelligence that drives growth and innovation.
Case Studies
Showing 117 SurveyMonkey Customer Success Stories
Preserve company culture and improve employer brand perception by listening to employees
4C Insights
Kim Norwesh
Chief Human Resources Officer
How 4C Insights uses feedback to uncover product insights and boost NPS
4C Insights
Aaron Goldman
Chief Marketing Officer
How a data science company keeps up with the constantly changing needs of customers and employees
4C Insights
Aaron Goldman
Chief Marketing Officer
How a SaaS company is building trust with SurveyMonkey’s business solutions
4C Insights
Josh Dreller
VP Account-Based Marketing
How Allbirds uses SurveyMonkey Audience to fuel its explosive brand growth
Allbirds
Dinesh Gaur
Director, Head of Analytics
How Apartment List uses SurveyMonkey Audience to keep a pulse on an ever-changing housing market
Apartment List
Rob Warnock
Research Associate
Transparent, actionable feedback that’s available where the team works
Applied Systems
Amber Hobson
Demand Generation Manager
How Apptio uncovers the voice of its customers and develops targeted product messaging with TechValidate
Apptio
Jarod Greene
Vice President of Product Marketing
How the AT&T Performing Arts Center uses SurveyMonkey Apply to distribute grants to inspiring local artists
AT&T Performing Arts Center
Hector Garcia
Manager of Strategic Services
How Audi Business Innovation instills a company-wide UX mindset with SurveyMonkey Enterprise
Audi Business Innovation
Annika Stumpf
Audi Business Innovation
How Audio Network leads with a data-informed culture
Audio Network
Ben Partridge
Customer Service Operations Manager
BaneCare pairs survey feedback with qualitative market research for enriched data
BaneCare
Timothy Carey
Director of Data and Performance Analytics
Data-backed actions improve the patient experience and boost referrals
BaneCare
Tim Carey
Director of Data and Performance Analytics
Using an annual survey to improve brand perception and revenue
Beer Cartel
Richard Kelsey
Director & Co-Owner
How BMC tells their story with social proof
BMC
Kellyann Lanspa
Principal, Solutions Marketing
With Customer Powered Data, Box enables every employee to focus on customer success
Box
Jon Herstein
SVP Customer Success
How Brex uses research to add proof to their value proposition
Brex
Aliza Edelstein
Director of the Product, Partner & Content Marketing Team
How to validate your startup business plan with DIY consumer behavior surveys
BridgeCare Finance
Jamee Herbert
Chief Executive Officer
How Bureau of Education and Research transformed its feedback program
Bureau of Education and Research (BER)
Lena Vecherkina
Media Training Manager
How Bureau Veritas humanizes the customer feedback process
Bureau Veritas
Lawrence Levinson
Corporate Director of Customer Experience
How Carlex Glass builds better internal communication and keeps work sites safe with SurveyMonkey
Carlex Glass America, LLC
Bill Walker
Chief Information Officer
How Carrot uses SurveyMonkey Enterprise to improve member chats
Carrot Fertility
Laura Lee
Product Manager
How employee surveys plus Salesforce® boost talent recruitment and retention
Celadon
Whitney Boyer
Vice President of Marketing
How a mobile bank keeps feedback centralized and secure company-wide
Chime
Chuck Liu
Head of User Research
How on-demand data helped Chime bank evaluate an opportunity to advance their brand
Chime
Chuck Liu
Head of User Research
Cintas Corporation - Customer Case Study
Cintas Corporation
Katherine Fitzgerald
Account Manager
Improving NPS and customer care by visualizing feedback in Power BI
CoastHills Credit Union
Scott Olson
Assistant Vice President Business Intelligence
Building a greater sense of belonging
Community Foundations of Canada
Laurel Carlton
Director of Leadership Initiatives
Patient experience data reveals surprising insights around telehealth service
Community Intervention Services Inc.
Edmund Neuhaus
Chief Clinical Officer
How Cosmos uses market research to uncover pet parents needs and wants
Cosmos
Jack Williams
Concept Development Manager
How the Cystic Fibrosis Foundation increased research and engagement with SurveyMonkey Enterprise
Cystic Fibrosis Foundation
Linda Brennan
Senior Director of Community Partnerships
Lifelong learning, improvement, and peak performance
Dartmouth-Hitchcock
Jody Bradford
Learning Systems Analyst
Q&A with New Hampshire’s top-ranked hospital
Dartmouth-Hitchcock
Jody Bradford
Learning Systems Analyst
How the State of Michigan took advantage of SurveyMonkey Enterprise to keep employees engaged
Department of Technology, Management & Budget (DTMB)
Pam Kenney
Communication Consultant, Office of Performance Management (OPM)
How Desert Diamond, a tribally-owned and operated casino and hotel, builds team member trust by going all-in on employee engagement
Desert Diamond Casinos & Entertainment
Ascencion Muniz
Assistant Director of Organizational Development
How SurveyMonkey helps one nonprofit connect families with affordable child care
Early Learning Coalition of Northwest Florida
Suzan Gage
Executive Director
How Elephant Insurance quickly found ROI with a weekly brand tracker
Elephant Insurance
Jacob Wright
Marketing Coordinator
eMoney Advisor bridges the sales and marketing gap with TechValidate Content 50% Faster
eMoney Advisor
Kelly Waltrich
SVP, Head of Marketing and Communications
How Emory University’s VP of Academic Planning uses surveys and polls to foster better relationships with students
Emory University
Nancy Bliwise
Vice Provost of Academic Planning
ESET - Customer Case Study
ESET
Darren Stordahl
Vice President of Marketing
everymum’s consumer research helps mothers on maternity leave
everymum
Emily Elphinstone
Head of Digital Content
How F5 Has Used TechValidate Over the Past 4 Years
F5
How Foodbanks Canada increases national food bank capacity with grants
Food Banks Canada
Glenn Court
Program Officer
How to use surveys to brainstorm and communicate new business ideas
Freemake
Victoria Kushner
Freemake
How the Golden State Warriors create a world-class fan experience with SurveyMonkey
Golden State Warriors
Brandon Schneider
Chief Revenue Officer
At GoPro, using SurveyMonkey helps drive real business results
GoPro
Michael Zoglio
Head of Analytics
How a leading transportation company ties feedback to profitability
Greyhound
Matt Schoolfield
Manager of Commercial Analytics
Improving technical training with valuable feedback
Hearst Magazines
Debra Robinson
SVP/CTO
How a startup created winning products listening to its target market in real time
Helix Sleep
Jerry Lin
Co-founder and CEO
How Helix Sleep gets real-time feedback to develop winning products
Helix Sleep
Anna Konopacz
Sr. Manager, Consumer Insights
Customer Evidence for a New Market
Hootsuite
Shantel Shave
Director of Demand Generation
Publishing Customer Evidence for Product Launch
HP
Cynthia Hester
Former Worldwide Customer Reference Lead
How large B2B enterprises like IBM get social proof at scale
IBM Belgium
Cheri Bergeron
Marketing Leader, Strategic Client Programs
How JUST used SurveyMonkey Audience to crack the plant-based food industry
JUST
Daniel Scharff
Head of Insights and Analytics
Best Practices with a Public Link Campaign
Kinaxis
Lori Smith
Director of Marketing Communications and Analyst Relations
Customer research drives product improvements and customer stories
Large Enterprise Computer Software Company
Bill Roth
Director of Product Marketing
Liftopia - Customer Case Study
Liftopia
Otto Imken
VP of Customer Support
How Lionbridge launched a successful NPS® program by integrating SurveyMonkey and Power BI
Lionbridge
Carol Fallon
Senior Director of Operations
How a financial services firm gets proprietary insights to boost client engagement
LionTree
Leslie Mallon
Head of Public Markets
How Madison Area Technical College evolved to support instructors and students in the COVID-19 era using SurveyMonkey
Madison Area Technical College
Robin Nickel
Director of Assessment
How a centralized survey platform helps one of Wisconsin’s most affordable colleges measure and act on student feedback
Madison Area Technical College
Robin Nickel
Director of Assessment
Improving the quality of life for all Maine people
Maine Community Foundation
Liz Fickett
Scholarship Funds Manager
Medium Enterprise Retail Company - Customer Case Study
Medium Enterprise Retail Company
Melbourne Property Managers - Customer Case Study
Melbourne Property Managers
Katie Archer
Customer Experience
Streamline your application and save hours of time
Mote Marine Laboratory & Aquarium
Gina Santoianni
Student Engagement Coordinator
Diving deeper with Mote Marine Laboratory & Aquarium
Mote Marine Laboratory & Aquarium
Gina Santoianni
Student Engagement Coordinator
How NaNoWriMo uses feedback to help inspire writers to finish a novel in a single month
NaNoWriMo
How NAVIS created 40 case studies in 2 weeks
Navis
Jeff Robertson
Director of Marketing
How an Emerging Player Uses TechValidate to Stand Out from the Crowd
NetEx
Bob MacIntyre
Vice President of Business Development and Marketing
Shaping the Product Roadmap with Customer Feedback
Nexonia
Neil Wainwright
Chief Executive Officer
How Ntara builds winning websites with survey data
Ntara
Neil Owen
Executive Vice President
How OneDigital uses feedback to connect employees to their benefits programs
OneDigital
Heather Rabinowitz
Vice President of Member Engagement
How two consultants built a flexible learning platform with SurveyMonkey Quizzes
ORA Systems
Rebekah Christensen
Founder-CEO
Packet Design establishes credibility using TechValidate research
Packet Design
Steve Harriman
Senior Vice President of Marketing
How a collaborative survey platform helps a major US college save time and improve the speed and quality of student feedback
Palo Alto College
George Guajardo
Director of Institutional Research, Planning and Effectiveness
PenFed Foundation - Customer Case Study
PenFed Foundation
Daria Teutonico
Programs Director
How Pepperdine University checks the pulse on campus climate using surveys
Pepperdine University
Jazmin Zane
Director of Institutional Research
How PitchBook uses TechValidate to collect customer insights and enable marketing teams to sell both a product and an experience
PitchBook
JoAnne Baldwin
Senior Manager, Customer Marketing
Planet Fitness creates a happy, healthy customer experience using feedback
Planet Fitness
Shannon Wilber
Director of Marketing
Timely, scalable feedback helps transform the customer experience
Quicken
Ian Roberts
Director of Care Operations and Technology
How SurveyMonkey Audience works for investment research
Raymond James
Aaron Kessler
Managing Director and Senior Internet Analyst
Redis Labs grows customer references by 120X with TechValidate
Redis
Lisa Contini
Vice President Sales Enablement
How a small design agency uses curiosity to power great product innovation
Retronymity
Russell Ong
Co-Founder and Head of Product
How surveys are powering Rhode Island Gov. Gina Raimondo’s fight against coronavirus
Rhode Island
Gina Raimondo
Governor
How to collect high-quality student feedback to improve your teaching
Riverview Junior Senior High School
Rachelle Poth
Teacher
Get creative and use SurveyMonkey for more than just surveys
Rob’s Barbershop Community Foundation
Angie
Rob’s Barbershop Community Foundation
How Service Credit Union mitigates COVID-19 risk with daily check-ins
Service Credit Union
May Hatem
Vice President of HR & Training
Top travel management company relies on customer feedback to deliver innovative, traveler-centric solutions
Short's Travel Management (STM)
Taylor Hake
Account Specialist
A winery doubles down on its employees as its business scales
Silver Oak Cellars
Veronica Jauregui
VP of Human Resources
Customer Content for Sales Enablement
Smartsheet
Kelly Anthony
Marketing Manager
SomaLogic - Customer Case Study
SomaLogic
Evan King
Executive Director of Business Operations
How Soroptimist improves its women-centric programs with SurveyMonkey Enterprise
Soroptimist
Anna Kabrich
Project Manager, Impact and Strategy
Spxflow - Customer Case Study
Spxflow
Jan Preuss
Head of Aftermarket Execution Northern & Eastern Europe
Leverage your happy customers to boost your online reputation
Stream
Dawn Wentworth
Vice President of Marketing
How tax prep productivity software company SurePrep boosts leads and conversions with customer stories
SurePrep
Greg Pope
Vice President, Marketing
How a company on a mission put a human face on customer service
Televerde
Michelle Cirocco
Head Of Global Marketing
Grow your pool of applicants and help more in need
The Giving Kitchen
Amanda Newsom
Marketing and Communications Manager
How The Summit Foundation went from collecting over 6000 pieces of paper to using one, easy to access online application solution
The Summit Foundation
Tara Dew
Program Manager
Fostering a place to live, work, play and stay
Town of Breckenridge
Jennifer McAtamney
Childcare Program Administrator
How to boost employee engagement and build trust
Town of Danville
Jed Johnson
Administrative Services Director
How a pre-employment survey cut candidate disqualification rates in half
Trinity Healthcare
John Abraham
Owner
How VR company TRIPP built its psychedelic meditation app around survey data
TRIPP
Nanea Reeves
CEO and Co-Founder
Growing a global brand strategically with a constant flow of market research data
Tweezerman
Julia Bland
Business Development Coordinator
How a recruitment agency uses feedback to deliver an unrivaled client and candidate experience
u&u
Nicola Flannery
Customer Success Manager
United Way of Metropolitan Dallas - Customer Case Study
United Way of Metropolitan Dallas
Kate Knight
Director, Innovation & Nonprofit Success
Lives touched, Lives changed, Lives inspired
United Way of the Inland Valleys
Jennifer Thornton
Program Manager
Transforming health through innovative education and service
University of Michigan Medical School
JD Jordan
Systems Integration Analyst
Centralize your survey data and scale it easily across the biggest teams
University of Ottawa
Marc Alary
IT Manager
How Vanguard Charitable launched an industry-changing tool with Product Concept Analysis
Vanguard Charitable
Magda Swanson
Research Project Strategist
Customer research helps Virgin America soar despite air travel industry challenges
Virgin America
Luanne Calvert
VP of Marketing and Communications
How Wahl Clipper uses SurveyMonkey expert solutions to stay on top of consumer trends
Wahl Clipper Corporation
Steven Yde
Consumer Division Vice President of Marketing
How surveys help Wellstar improve the candidate experience
Wellstar
Leslie Rand
Talent Acquisition
How WinMagic used feedback in Salesforce to connect with customers
WinMagic
Kevin David
Director of Global Technical Support
How Women's March Global used SurveyMonkey Enterprise to conduct their first ever Global Count
Women’s March Global
Betsy Scolnik
Board Chair
How Wrike uses market research to create viral content that engages customers
Wrike
Brianna Miller
Content Marketing Manager
Year Up sets students up for career success
Year Up
Jess Britt
Associate Director of Research and Evaluation
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