Case Study: Emory University achieves stronger student relationships and improved teaching with SurveyMonkey

How Emory University’s VP of Academic Planning uses surveys and polls to foster better relationships with students

Emory University’s Vice Provost of Academic Planning, Nancy Bliwise, faced the common higher‑education challenge of making a meaningful impact on students’ experiences while juggling multiple courses and priorities. A 2016 student survey showed learners value kindness, integrity, and understanding, but translating those values into everyday classroom practice can be difficult without clear, ongoing communication.

Dr. Bliwise tackled this by using regular in‑class surveys and polls to gather feedback, open dialogue, and set expectations with students. Rather than eliminating unpopular practices like weekly quizzes, she explained their purpose, adjusted teaching based on responses, and grew more willing to try new approaches—resulting in stronger instructor‑student relationships, clearer understanding of course aims, and proactive resolution of student concerns.

Emory University

Nancy Bliwise

Vice Provost of Academic Planning