Case Study: Melbourne Property Managers achieves faster insights, doubles response rates and saves 11–20 hrs/month with SurveyMonkey CX

Melbourne Property Managers - Customer Case Study

Melbourne Property Managers, a small real estate business, adopted SurveyMonkey CX to address difficulties analyzing customer satisfaction and NPS data and to gain a unified view of customer- and account-level feedback. They evaluated solutions based on ease of use, speed to implement, automated surveys, the ability to assign and follow up on responses, and overall value.

Using SurveyMonkey CX, the team quickly surfaced actionable insights, shared results across the organization, and made more targeted improvement actions. As a result, CX programs became more effective, insights arrived faster, actions shifted from weeks to days, NPS increased, response rates rose by over 100%, and the team saved 11–20 hours per month.

Melbourne Property Managers

Katie Archer

Customer Experience