Case Study: Desert Diamond Casinos & Entertainment builds team member trust and boosts employee engagement with SurveyMonkey Engage (SurveyMonkey)

How Desert Diamond, a tribally-owned and operated casino and hotel, builds team member trust by going all-in on employee engagement

Desert Diamond, a tribally-owned casino and hotel, struggled with recurring employee disengagement and growing cynicism after years of ineffectual survey programs and outside consultants that left leaders unable to act on the data. The organization needed a trusted, easy-to-use way to collect honest feedback and turn it into timely, actionable insight.

By adopting SurveyMonkey Engage—anonymized, monthly surveys with real-time reporting—Desert Diamond quickly identified and addressed issues, involved leaders in ongoing engagement work, and rebuilt employee trust. The program delivered rapid, measurable impact (achieving in seven months what previously took years), enabling proactive interventions and stronger organizational support for engagement as a leadership responsibility.

Desert Diamond Casinos & Entertainment

Ascencion Muniz

Assistant Director of Organizational Development