Case Study: BaneCare (Massachusetts skilled nursing provider) achieves a 23% boost in patient satisfaction and 98.7% recommendation rate with SurveyMonkey

Data-backed actions improve the patient experience and boost referrals

BaneCare, a skilled nursing provider in Massachusetts, used patient admission and discharge surveys to identify areas for improvement. They discovered many patients were uncertain about what to expect during their stay, which risked lowering satisfaction and referrals from hospitals.

To address this, staff began reviewing a simple "What to Expect" sheet with patients at admission. That data-driven change produced a 23% increase in patient satisfaction and 98.7% of patients said they would recommend BaneCare—results the organization can now share with referring hospitals to grow business.

BaneCare

Tim Carey

Director of Data and Performance Analytics