Case Study: PenFed Foundation achieves rapid COVID-19 relief—processing 6,000+ applications in 4 days with SurveyMonkey Apply

PenFed Foundation - Customer Case Study

PenFed Foundation, a national veterans service organization, quickly became the first to launch a COVID-19 relief program for veterans and service members facing pandemic-related financial emergencies. With sudden job losses creating urgent need, the foundation confronted overwhelming demand—receiving more than 6,000 applications in four days—and needed to stand up a program rapidly to prevent short-term setbacks from becoming long-term hardship.

To move fast, PenFed repurposed the structure of its existing Military Heroes Fund and used SurveyMonkey Apply as the application portal to deploy a new COVID-19 relief program in mid‑March. The rapid rollout enabled the foundation to help hundreds of military families (including veterans like Jermaine White and Edward Schrank) and continue scaling efforts to reach many more in need.

PenFed Foundation

Daria Teutonico

Programs Director