Case Study: BaneCare achieves real-time, flexible patient experience insights with SurveyMonkey

BaneCare pairs survey feedback with qualitative market research for enriched data

BaneCare, a data-driven skilled nursing and assisted living organization in Massachusetts, needed faster, more granular insight into the patient journey when COVID-19 began affecting operations. Director of Data and Performance Analytics Timothy Carey already used CoreQ for national benchmarks but found existing real-time survey vendors too costly and inflexible, so he looked for a more adaptable solution.

BaneCare paired SurveyMonkey surveys with qualitative market research and CoreQ benchmarking to capture real-time feedback across admission-to-discharge touchpoints. The lower-cost, flexible platform — used by more than 335,000 organizations and offering healthcare templates and resources — gave staff actionable, timely insights to identify affected areas during the pandemic and continuously improve patient experience and quality of care.

BaneCare

Timothy Carey

Director of Data and Performance Analytics