Case Study: Town of Danville boosts employee engagement and trust with SurveyMonkey Engage

How to boost employee engagement and build trust

The Town of Danville, a small California municipality with about 95 full‑time employees, struggled to get honest participation in its home‑grown engagement surveys because staff feared feedback might be tied to their names. Leaders needed a way to restore trust and accurately measure employee engagement across departments to retain talent in a competitive regional job market.

They adopted SurveyMonkey Engage, which anonymizes responses, provides prebuilt surveys and granular analytics, and enabled the Employee Engagement Committee to review and act on results. Over 12 months the town ran 12 surveys, saw participation and trust improve, used insights to create onboarding and evaluation toolkits, and now tracks department engagement rates and follows up on employee concerns.

Town of Danville

Jed Johnson

Administrative Services Director