Case Study: SPXFLOW achieves faster customer insights and higher NPS with SurveyMonkey CX

Spxflow - Customer Case Study

SPXFLOW, a Fortune 500 industrial manufacturing company, struggled to analyze customer satisfaction/NPS data, share insights with the teams that needed them, and deliver a good survey experience to customers. They evaluated CX tools to fix these issues and selected SurveyMonkey CX for its ease of use, strong analytics and visualizations, automated surveys, and the ability to assign responses and follow up with customers.

By using SurveyMonkey CX, SPXFLOW gained faster, actionable customer insights and made their CX programs more effective. The platform enabled data-driven actions—sharing results across teams and closing the loop with customers—which the company attributes to an increase in NPS, while also saving time on setup, data collection, and analysis.

Spxflow

Jan Preuss

Head of Aftermarket Execution Northern & Eastern Europe