Case Study: Medium Enterprise Retail Company achieves faster customer insights and up to 25% higher response rates with SurveyMonkey CX

Medium Enterprise Retail Company - Customer Case Study

A medium‑enterprise retail company (name withheld) was having trouble turning customer satisfaction and NPS data into meaningful insights and providing a good survey experience for customers, so they evaluated CX platforms to improve measurement and feedback collection.

They chose SurveyMonkey CX for its ease of use and value, gaining a universal view of NPS across online and in‑store channels and the ability to quickly amend questionnaires. As a result their CX programs became more effective, they obtain insights faster and can act in weeks rather than months, and response rates rose by up to 25% (TechValidate survey, May 2018).