Case Study: United Way of the Inland Valleys achieves streamlined grant management and a 50% increase in applications with SurveyMonkey Apply

Lives touched, Lives changed, Lives inspired

United Way of the Inland Valleys, which supports education, financial stability, and housing, struggled with a frustrating, inefficient grant application system that slowed workflows and forced staff to spend excessive time navigating the platform instead of managing applications and meeting deadlines.

After switching to SurveyMonkey Apply, the organization gained a modern, user-friendly system that made creating, assigning, and reviewing applications fast and simple—even for nontechnical staff. The new platform cut weeks of administrative work into minutes (assignments that once took weeks now take about 10 seconds), saved a week’s worth of time, and helped drive a 50% increase in applications, allowing staff to focus more on community impact.

United Way of the Inland Valleys

Jennifer Thornton

Program Manager