Case Study: Pepperdine University achieves centralized insights and improved campus climate with SurveyMonkey Enterprise

How Pepperdine University checks the pulse on campus climate using surveys

Pepperdine University, a Southern California institution serving roughly 8,800 students and 2,084+ faculty and staff, needed a single, reliable way to capture campus sentiment. Relying on multiple tools and paper surveys made it hard to match responses to institutional data and produced incomplete or unusable records, so the Office of Institutional Research moved to a unified survey solution.

Adopting SurveyMonkey Enterprise centralized data collection, added branching logic to reduce irrelevant questions, and let staff share live aggregate results and past findings for transparency and collaboration. The change made it easy to scale surveys across campuses, helped committees quickly use results to improve student services, and generated positive student feedback about the impact on their campus experience.

Pepperdine University

Jazmin Zane

Director of Institutional Research